Job Description

Furniture Repair Technician

Under routine supervision, this position is responsible for shaping, finishing, and refinishing damaged furniture or new high-grade furniture to specified color or finish. Provides guidance and suggestions on product returns, procedures and solutions to ensure high quality services are provided to customers and vendors. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Key Responsibilities:

• Read work orders or receive oral instructions to determine work assignments, material, and equipment needs
• Mix finish ingredients to obtain desired colors or shades
• Fill and smooth cracks or depressions, remove marks and imperfections, and repair broken parts, using plastic or wood putty, glue, nails, and/or screws
• Examine furniture to determine the extent of damage or deterioration, and to decide on the best method for repair or restoration
• Brush, spray, or hand-rub finishing ingredients, such as paint, oil, stain, or wax, onto and into wood grain; then apply lacquer or other sealers
• Maintain the inventory for parts necessary for the installation and maintenance of appliances so they are stocked with sufficient quantities and reordered when depleted
• Operate Material Handling Equipment (MHE) to setup for product repair
• Compile reports regarding returns activities and provide guidance/suggestions returns information for specific product categories within a merchandising department. Provide procedures and solutions to ensure high quality services are provided to customers and vendors
• Ensure compliance with established internal control procedures
• Maintain inventory records and reporting on inventory levels and activity for product repair
• Receive, issue and store supplies and equipment; processing customer turn-ins; inspecting, verifying and counting supplies and equipment for accuracy, overall condition and accountability
• Track and maintain quality assurance metrics and documentation, such as defect densities and open defect counts; assist in generating problem resolutions and reporting
• Perform check-ins and check-outs; verify order completeness and inspect for damage

Qualifications:

Minimum Qualification: 18 years or older with 1-2 years on-the-job experience with material handling, upholstery, and woodworking and/or military equivalent; ability to work across multiple shifts including nights and/or weekends if needed.

Preferred Qualification: High School Diploma/GED with 1-2 years on-the-job experience with material handling, upholstery and woodworking AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

• Ability to fulfill physical requirements (lift/move furniture/appliance up to 100 pounds)
• Ability to wear appropriate work attire (masks, respirator, gloves, footwear)
• Experience in warehouse distribution
• Experience in material handling
• Follow arrow on a hand truck
• Willingness to work flexible workdays and hours
• Willingness to take part in cross training and aiding other aspects of depot duties outside of your own daily tasks
• Upholstery skills, woodworking skills
• Time Management Skills

This position is not eligible for employment-based sponsorship.

Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

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