Job Description

Job Description

Job Description

Opportunity Overview

We have a Unique opportunity for an experienced technology professional to join our IT team as a Senior IT and Network Specialist. We’re looking for someone who is ready to roll up their sleeves and be part of the team that keeps UniBank running every day. As part of our team, you’ll be involved in cyber security, virtualization, networking, telecommunications, disaster recovery strategies, business systems, helpdesk support, and more. We are a team that enjoys working together and believe that you never stop learning. If being part of a Bank where supporting the local community is part of our mission is what you’ve been looking for, then come join us!

Position Overview

The Senior IT and Network Specialist supports the team in maintaining optimum performance, security and control of computer hardware, software, printers, and network infrastructure. This role serves as an escalation point for helpdesk issues and performs operational support including security updates, vulnerability mitigation, server upgrades, VMware configuration, and mobile OS security. They ensure procedures are performed appropriately, documented thoroughly, and critical data remains protected.

Primary Accountabilities

• IT Strategy
  • Assist with maintenance, upgrades and roadmap strategies of IT systems and solutions.
  • Provide quarterly operation report to IT management.
  • Maintain system documentation using diagramming tools and clearly communicate progress on tasks through department management systems.
• IT Operations
  • Lead and independently execute networking and infrastructure projects and system upgrades.
  • Administer, maintain, and monitor bank systems, servers (physical/virtual), networking components, and telecommunications equipment.
  • Administer Microsoft servers including AD, DNS, DHCP, GPOs, and scripting.
  • Develop automation workflows for IT and network infrastructure.
  • Collaborate with security team on vulnerability management, weekly planning, and mitigation reporting.
  • Escalation to Manager and/or vendors to resolve issues as appropriate.
  • Perform tuning, reporting, needs analysis, and technical solution scoping for business problems.
  • Escalate issues to management or vendors when appropriate.
• IT Support
  • As part of the IT team, the Senior IT and Networking Specialist will act as an escalation point for all computer-related helpdesk issues in the Bank. This includes, but is not limited to:
    • Business application issues (Microsoft Office, web based systems, bank applications).
    • Networking issues such as connectivity or protocol configuration.
    • Maintenance or replacement of workstation software/hardware.
  • Provide user training.
  • Support teammates in daily operations of internal and customer-facing systems.
  • Recommend system improvements to enhance efficiency and reliability.
  • Perform application administration, account setups, and various system maintenance.
  • Participate in software implementations and rollouts.
  • Participate in IT working groups and cross-functional project teams.
  • Deploy and support mobile devices and administer the MDM platform.
  • Support Zoom phone in the Main Office and across all branch locations.
  • Travel between branches as required.

• Other duties as assigned

Knowledge, Skills, Education and Work Experience

• Associate’s degree required, Bachelor’s degree preferred.
• 5+ years networking experience (firewalls, routers, switches) with Cisco, Aruba, VeloCloud, SonicWall required.
• 5+ years proven installation, support, and administration of Microsoft Servers including operating systems, AD, DNS, DHCP, GPO, and scripting required.
• 5+ years supporting Microsoft Exchange or Exchange Online required.
• 2+ years automation and asset management experience preferred.
• 2+ years vulnerability management and mitigation experience required.
• 5+ years user services support for desktop environments required.
• Excellent analytical, interpersonal, and problem‑solving skills expected.
• Strong written and oral communication skills for working with non‑technical users required.
• Ability to participate in on‑call rotation required.
• Ability to lift up to 50lbs periodically.
• VMware ESXi host and guest VM management experience required.
• PowerShell, SQL, VB, or automation scripting experience required.
• Linux experience (Red Hat or Ubuntu) helpful.
• Experience working in a banking IT environment helpful.
• Microsoft certifications helpful.
• Omnissa Horizon (VDI) helpful.
• Microsoft 365 implementation and administration experience preferred.
• Cloud technologies: Azure AD/Entra ID, M365 security & compliance, hybrid identity experience preferred.
• Familiarity with NIST, CIS controls, SIEM monitoring, incident response helpful.
• DR/BCP participation, including backup validation and DR testing experience preferred.
• Knowledge of ITIL and change management processes helpful.

About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.

We are unique. Unique to people. Unique to business. Unique to local government.

We are UniBank. Bank Different. Bank Unique.

As a member of the IT team, you may be responsible for certain aspects of our Incident Response Program, including, but not limited to, administrative, consultative or active engagement in activities around the Incident Response Program policy and processes.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated salary range for this position is $85,000 to $112,500. Final offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

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