Job Description

Citibank, N.A. seeks a Senior Business Associate for its New York, NY location.

DUTIES: Deliver and support end-to-end business enablement activities for a global Technology Production Support portfolio, ensuring operational consistency, workforce coordination, and adherence to enterprise governance standards. Facilitate resource planning and execution processes by coordinating forecasting, data reconciliation, and headcount reporting to maintain accuracy across systems and support organizational decision-making. Enable hiring and workforce movements by coordinating with Finance, HR, the Staffing Office, and other support functions to manage hiring plans, backfills, GLF submissions, and attrition tracking. Maintain and enhance reporting tools, dashboards, and governance frameworks used to monitor financial performance, workforce metrics, and productivity outcomes. Support senior management through preparation of analytical summaries, performance insights, and operational reporting that enhance transparency and alignment with business objectives. Strengthen business management routines by identifying opportunities to streamline workflows, improve data quality, and standardize processes across teams. Contribute to continuous improvement initiatives that reinforce governance, efficiency, and operational control within the Production Support organization. Drive decisions on resource strategy and manage organizational health as well as develop KPIs to meet financial and headcount commitments. Responsible for program management, providing local and regional data requirements, and technical delivery of workforce processes. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

REQUIREMENTS: Bachelor's degree, or foreign equivalent, in Information Technology, Business Administration, or a related field, and six 6) years of experience in the job offered or in a related IT occupation handling business or technology management projects. Six (6) years of experience must include: Utilizing Tableau, PowerBI, SAP, Workday, or MS Excel to create dynamic dashboards, perform in-depth data analysis, monitor KPIs, and provide actionable, data driven insights to stakeholders; Developing and maintaining visual analytics tools to track performance metrics, project outcomes, and present findings; Developing and executing change management plans including communication strategies, training programs, and stakeholder engagement activities; Designing and implementing corporate governance-reporting structures to track progress and ensure continuous improvement; Implementing efficiency initiatives by analyzing progress against KPIs and operational efficiency metrics and presenting periodic reports to executive leadership; Applying Lean Management methodologies to streamline processes, foster innovation, and enhance organizational structure; Creating and standardizing comprehensive governance models, building and monitoring KPIs, ensuring adherence to project timelines and quality standards. 40 hrs./wk. Applicants submit resumes at . Please reference Job ID # 26946690. EO Employer.

Wage Range: $180,000.00 to $215,000.00

Job Family Group: Business Strategy, Management

Job Family: Business Execution & Administration

Job Family Group:

Job Family:

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Jun 02, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi's EEO Policy Statement ( and the Know Your Rights ( poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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