Job Description

CrossTech is seeking a highly experienced Project Manager with direct, hands-on PeopleSoft implementation expertise to lead complex PeopleSoft initiatives and support Robotics Process Automation (RPA) and Conversational AI (CAI) programs.
This is not a general project management role. The ideal candidate must have led full lifecycle PeopleSoft implementations and/or PeopleSoft Update Manager (PUM) upgrades and must be comfortable managing projects already in flight, stabilizing delivery, and proactively mitigating risks.

Job Description

• Lead full lifecycle PeopleSoft HCM implementations and enhancement projects.
• Manage PeopleSoft PUM upgrades, including planning, retrofits, testing coordination, and deployment.
• Oversee PeopleSoft modules such as HCM, Payroll, Benefits, Core HR, Finance, and related enterprise systems.
• Coordinate cross-functional teams, including functional, technical, integration, business, and executive stakeholders.
• Ensure project alignment with enterprise architecture, governance, and organizational standards.
• Step into ongoing, troubled, or high-risk projects and quickly assess project health.
• Re-baseline project schedules, scope, milestones, budgets, and delivery plans as needed.
• Identify risks, dependencies, conflicts, and delivery blockers early.
• Develop structured mitigation plans and present clear options with recommendations before escalating to leadership.
• Drive corrective action plans and help rebuild stakeholder confidence.
• Facilitate conflict resolution across business and technical teams with a solution-first mindset.
• Provide executive-ready communication, status reporting, impact analysis, and decision support.
• Lead or support Robotics Process Automation initiatives.
• Support Conversational AI or chatbot programs where applicable.
• Collaborate with stakeholders to identify automation opportunities within PeopleSoft-related processes.
• Oversee AI Bot lifecycle management, governance, implementation, and integration where applicable.

• 8+ years of Project Management experience.
• 5+ years of direct PeopleSoft implementation leadership experience.
• Experience managing full lifecycle PeopleSoft implementations, not just integrations.
• Demonstrated experience managing PeopleSoft PUM upgrades.
• Strong hands-on knowledge of PeopleSoft modules such as HCM, Payroll, Benefits, Core HR, Finance, and related areas.
• Deep understanding of PeopleSoft configuration, upgrades, module-level impact, and enterprise PeopleSoft environments.
• Experience stepping into midstream, troubled, or high-risk projects and stabilizing delivery.
• bility to quickly assess project status, rebaseline plans, and drive course correction.
• Proven experience identifying risks, creating mitigation plans, and supporting structured decision-making.
• Strong stakeholder management, executive communication, and conflict resolution skills.
• bility to present clear options, recommendations, and impact analysis before escalating to leadership.
• Comfortable leading in ambiguous, high-pressure, fast-paced, or politically sensitive environments.
• Proactive, decisive, and able to take ownership without over-relying on escalation.

• Experience in Higher Education or Public Sector environments.
• Experience managing multi-campus or enterprise-wide ERP systems.
• Hands-on exposure to RPA platforms such as UiPath, Automation Anywhere, or Blue Prism.
• Experience supporting Conversational AI, chatbot, or automation programs.
• PMP certification preferred.

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