Job Description

Job Description

Job Description

We are looking for mainly 3p-11p shifts, with a couple of 7a-3p shifts here and there. The more flexible you are, the more hours we can offer!

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$14 hourly

• Communicate with housekeeping to make sure guest rooms are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• Working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Enjoy Southern Hospitality at its finest at the SpringHill Suites Augusta — 25% larger than comparably priced hotel rooms in Augusta and equipped with a mini-fridge, microwave, Keurig coffee maker, sofa, and desk. Stay connected with free wireless internet; also, keep watching your favorites on a 40" LCD TV streaming Netflix, YouTube, Pandora, Hulu, and more.

Our lobby features flexible spaces with free Wi-Fi. Power up with a free healthy breakfast buffet; later on, mingle and unwind with our patios and fire pit. The Market is open 24 hours for anytime cravings. Stay on track at the fitness center and indoor pool – relax at the sundeck.

Prime location by I-20 and I-520 gives easy access to Fort Gordon, Grovetown, downtown Augusta, North Augusta, SC, and the Augusta National Golf Club during the Masters. Transform your travel experience from ordinary to extraordinary at the Award-Winning SpringHill Suites Augusta.

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