Job Description

Salary: $20.00 Hourly
Location : Wilmington - Downtown Campus, NC
Job Type: Part Time Staff
Job Number: 25-00056
Division: President's Office
Department: Information Technology Services
Opening Date: 03/24/2026
Closing Date: Continuous
Position Description
DEFINITION:
The Part Time Computer Technician is responsible for performing a variety of technical duties including the installation and maintenance of networked computer systems, peripherals, and classroom technology. The Part Time Computer Technician will also assist faculty and staff with technical and application support, provide support at internal and external events, and will assist the IT Help Desk as assigned.
SUPERVISION RECEIVED AND EXERCISED:
The Part Time Computer Technician:

• Receives directsupervision from the Computer Technician Lead
• Provides support to the Help Desk Lead as needed
• Exercises no supervision

Duties & Responsibilities (Essential Functions)
ESSENTIAL AND OTHER IMPORTANT FUNCTION STATEMENTS :

Essential and other important responsibilities and duties may include, but are not limited to the following:
Essential Functions :

• The Part Time Computer Technician will be expected to assist with maintaining, testing, installing, troubleshooting, and repairing computers and peripheral equipment including networked devices.

• Assist with loading and modifying computer software to facilitate computer processes as well as troubleshoot and alleviate software problems including computer operating system and application configuration.

• Provide technical computer and media support assistance for classroom and lab environments as well as assisting the Help Desk when assigned.

• The Part Time Computer Technician will also assist with diagnosing and analyzing computer-related problems, perform hardware and software upgrades, contact second-level support as needed, and notify users of system downtime. All while maintaining system security.

Other Important Functions :

• In addition to the normal job functions, there are times when the Computer Technician may be asked to complete other duties. This may include, but is not limited to:

1. Maintaining a record of all work activities, including the repair, maintenance, testing and replacement of computer and peripheral equipment, and preparing regular progress reports.
2. Assisting with compiling and preparing computer services documentation; document problems, solutions, programs and procedures for the computer system and classroom technology.
3. Support with registration during the fall and spring semesters as necessary.
4. Helping with support for internal and external events as needed.
5. Keeping facilities and related storage areas neat, clean, and organized.
6. Aid in maintaining computer-related materials and supplies.
7. Participate with inventory tracking and annual audit as necessary.
8. Helping with the disposal of old or unwanted computer equipment and records.
9. Assisting with Help Desk duties (phones, walk-ins, emails, chats, and tickets) as assigned.
10. Performing related duties and responsibilities as required.

Qualifications
QUALIFICATIONS:
Knowledge of :

• Business expectations and decorum
• Desktop operating systems and various computer software programs and their applications
• Components and parts of a computer
• English usage, spelling, grammar, and punctuation
• Methods, materials, and equipment used in the installation, maintenance, testing, and repair of computers and peripheral equipment in a networked environment
• Troubleshooting PC and peripheral equipment in a networked environment
• Loading, configuration, and troubleshooting of PC applications and operating systems
• Computer software programs and operating systems
• Basic principles of computer networking
• Principles and procedures of record keeping
• Basic arithmetic
• Basic Cyber security and risk mitigation techniques

Ability To :

• Install, test, maintain, and repair computers and related peripheral equipment.
• Provide technical computer and media support for classroom and lab environments.
• Configure and troubleshoot software problems as required.
• Prepare and maintain work records.
• Handle multiple tasks simultaneously and prioritize according to priority.
• Learn new skills quickly and with minimal direction.
• Understand and follow oral and written instructions.
• Be able to work independently as well as part of a team in the absence of supervision.
• Communicate in a professional and effective manner both verbally and in written form.
• Establish and maintain cooperative working relationships with those contacted in the course of work

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
  1. Sitting for extended periods of time
  2. Bending, stooping, climbing, kneeling, or stretching during equipment installations
  3. Disassembling and assembling computer equipment
  4. The ability to lift equipment and supplies when necessary.
  5. Replace and maneuver electronic computer components
  6. Operating assigned equipment.

EXPERIENCE AND TRAINING GUIDELINES :


Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Minimum Education/Training:

• Course work in computer programming, network technology, engineering technology, database management or a related field.

Minimum Experience :

• Experience in the installation, maintenance, and repair of computer and related peripheral equipment within a networking environment is desired.
• Experience with classroom technology is desired.
• Prior customer service experience is desired.

Licenses:

• Possession of a valid NC driver's license.

Supplemental Information
Special Instructions to Applicants :

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.

• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.

• To claim veterans' preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.

Job Tags

Hourly pay, Part time, Work at office

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