Job Description

Night Auditor Position

Become an integral member of The Cavalier Resort. Our night audit position is designed for an upbeat and passionate hospitality agent, with flexibility 11pm - 7am.

Overview

Audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure PHR and Hotel policies and procedures are followed and to prevent fraud

Responsibilities

• Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets for preparation of daily reports
• Balance and close all bank ticket codes, daily
• Run night audit final after insuring all revenues are in balance nightly
• Perform the duties of a Front Desk Clerk including express checkouts
• Assist PBX in taking and placing wake-up calls, as needed
• Perform the duties of a bellperson as requested
• Meets with Front Office staff to received pertinent information regarding the daily activities and yield management strategies.
• Perform, as necessary, the functions of the front desk with regard to check-in, check-out and customer service.
• Greet & interact with the guest in a friendly but professional manner creating the "WOW" experience.
• Ensure that all guest requests you receive are satisfied in a timely & efficient manner.
• Review internal management reports to include: occupancy forecasts, night audit summary, house account backup, reconciliation & productivity results from the prior day.
• Print the required reports and reconcile the daily departmental activities in preparation for the close of business process.
• Able to apply mathematical concepts including fractions, percentages, ratios & proportions to practical situations.
• Post room and tax and perform the necessary OnQ functions to close the business day.
• Complete the necessary closeout reports
• Balance and transmit the daily credit card transactions.
• Ensure the Zip Out check-out folios are printed and delivered to guests rooms
• Ensure payment is obtained for all guest rooms and that credit card approvals are current.
• Reconcile OnQ with the Lodgenet system.
• Reconcile phone revenue with the call accounting system.
• Retrieve the Hotel Call Around from PBX and forward the final format via e.mail to the appropriate individuals.
• Prepare the necessary reports for the beginning of the day for Housekeeping.
• Complete the hotel Income Journal
• Complete the Night Audit Input for the PHR Pop-Up
• Submit the daily credit card batch.
• Complete the Night Audit Checklist.
• Perform cash balancing and complete the nightly cash drop.
• Complete the F&B Income Journal

Qualifications

Education: High School Education or equivalent experience

Experience: Accounting background preferred, but not required

Skill: Ability to operate Personal Computer, Cash Register and Calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills.

Education: High School Diploma or equivalent

Experience: Previous Night Auditor experience preferred.

Skill: Computer knowledgeable/proficient with Microsoft Word & Excel including formula building.

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