Job Description

Geoffrey Express Train Conductor

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, and Dream Wheel a 300-foot observation wheel overlooking the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag. American Dreams immersive luxury shopping and dining experience The Avenue features Saks Fifth Avenue, Herms, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora, and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the worlds first and only candy department store, ITSUGAR.

The Geoffrey Express Train Conductor is the face of fun and safety for our family-friendly train ride at American Dream. This role combines responsibility, customer engagement, and a playful attitude to create a memorable experience for guests of all ages.

Primary Responsibilities

• Guest Interaction: Greet and interact with guests in a cheerful and professional manner both during their check in process, assisting them onto the train, and while driving with an interactive script recited. Provide a warm, welcoming environment with a family-friendly sense of humor to enhance the guest experience.
• Train Operation: Safely operate the Geoffrey Express Train throughout its designated route, ensuring a smooth and enjoyable ride.
• Safety Management: Perform a daily safety checklist to inspect the train and its surroundings for any potential hazards. Follow all operational protocols to ensure guest and employee safety.
• Train Maintenance: Oversee the day-to-day upkeep of the train, including cleaning. Report any significant repairs or issues to management.
• Attention to Detail: Maintain focus while driving the train, adhering to all safety guidelines and ensuring the ride operates on schedule.
• Teamwork: Collaborate with the broader team to support the smooth operation of the Toys R Us experience.

Desired Qualifications

• Must be over 18 years of age.
• Must hold a valid drivers license.
• Comfortable engaging with children and families, maintaining a friendly and playful demeanor.
• Previous experience in customer service, entertainment, or transportation-related roles is a plus.
• Strong sense of responsibility and attention to detail.
• Ability to follow instructions, safety protocols, and guidelines.
• Ability to work independently.

Physical Job Requirements

• Ability to stand, walk, and operate the train for extended periods.
• Must be able to work in a fast-paced environment while maintaining focus and a positive attitude.

Work Schedule

• Availability to work weekdays, weekends, and holidays as needed.

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

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