About the job Customer Support Rep. -Japanese Bilingual Job Description 1. Title of Job Customer Support Representative 2. Description of Responsibilities Responds to service related customer inquiries, trouble, and/or complaints by phone and email. Instructs network carriers to troubleshoot circuit outages and usability issues. Communicates with application service providers/resellers to respond to customer inquiries. Provides customers with remote instructions to isolate the cause of Internet connection outages. Provides customers with basic instructions on the use of the application and internet related services. Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support. Manages ongoing service tickets and ensure the expected service levels. Sends notices for planned or unexpected service outages to customers in a timely manner. Opens appropriate tickets with the datacenter related inquiries and troubles. Creates, revises, and translates manuals, documents, and reports when needed. Regular working hours is 9am 5pm Eastern Standard Time (EST). With teamwork, covering working hours of 9am 5pm Pacific Standard Time (PST) from Monday to Friday (central 8pm EST from Monday to Friday), in case of absence of a customer support representative covers working hours of 9am 5pm Pacific Standard Time (PST). Collects information from department of Professional Services to enable to perform LAN support and its troubleshooting. Creates manuals to perform LAN Support and its troubleshooting for customer support. Leads customer support staffs to perform LAN support and its troubleshooting with sharing information. 3.Reporting This position reports to Manager, Customer Support and/or General Manager, Professional Services and/or Chief Operating Officer. The other persons will be designated by President & CEO if necessary. #J-18808-Ljbffr A-STAFFING, INC.
...Heights area) What Youll Do: Load & unload trucks at construction sites Handle and transport 200lb doors and window units... ...~2 days per week, Tuesdays & Thursdays, 7:00am-2:30pm ~ No experience necessary ~ Paid safety training provided ~ Personal protective...
...at least monthly, to discuss patient cases or clinical topics. Clinical work is performed from home, days and hours are per the clinician's choosing (this includes mornings, afternoons, evenings, weekends, holidays, etc.). Clinical team meetings are also virtual. Clinical...
...Part-Time Breakfast Server Join our welcoming team as a Breakfast Server and help create a warm, enjoyable dining experience for our guests each morning. We are looking for friendly, attentive individuals who are passionate about providing excellent customer service...
...Job Summary: Provides direct nursing care in accordance with established policies... ...education equivalency for licensing EXPERIENCE ~ No experience required PHYSICAL... ...Heart Association (AHA) And Registered Professional Nurse (RN) - Illinois Department...
Job Description St. Francis Medical Group has a great opportunity for YOU! We are seeking a Cardiologist to join our employed medical group. Highlights include: Competitive Salary with a remarkable benefits package Established andGrowing CardiologyPractice...