Job Description

ASSIGNMENT RESPONSIBILITIES


Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.


Facilitate large teams in problem solving and identifying improvement opportunities using industry methodologies (i.e., Kanban, Client Workout or like tools/models).


Perform organizational maturity analysis, assess gaps, and draft maturity roadmaps based on BPA management goals and objectives.


Provide analysis and support in the development / draft and recommendation of tools for organizational alignment, strategic content, alignment of capabilities and work, and a roadmap for success.


Conduct background research and interview end-users, stakeholders, and other interested internal parties (customers) to gather and understand customer / end-user requirements, which may include software solutions and/or business process, procedure, or workflow development, present solution recommendations for BPA management, executive, and stakeholder consideration and acceptance.


Collaborate with Subject Matter Experts (SMEs), other analysts, specialists, and teams to perform root cause analysis and lessons learned as part of identifying opportunities to apply business or process improvement strategies.


Support the structure for, facilitate the planning of, and assist with the development, draft, recommendation, and implementation of BPA management approved initiatives, studies, analyses, and projects supporting business and process analysis and continuous improvement efforts.


Plan, facilitate, and conduct working sessions to analyze and document/map current state processes and value streams, and future state processes and value streams.


Facilitate decision making to verify that key requirements of the future state are vetted and agreed to across the Informational Technology/Operational Technology /Transmission Value Chain.


Evaluate and assess business process change impacts and recommend appropriate change mitigation activities.


Perform all analytical tasks related to a project, including requirements definition, validation, management, and supporting documentation (i.e., process flows, user stories, use cases) and related testing; assist BPA management with implementation activities that contribute to system, process, and/or business improvements.


Provide background information, technical input, options, and recommendations that facilitate decision-making and that will enable key requirements of improvement projects, project milestones and implemented solutions to be met.


Perform appropriate testing of management-approved solutions, which may include creating / drafting and recommending new analytical tools or components, new or revised workflows, processes, standards, business-case criteria, and/or mitigation measures.


Facilitate the definition and documentation of business and functional requirements. Conduct user/stakeholder interviews and facilitate joint requirements sessions.


Draft requirements documentation, review with user representatives, recommend priorities, and obtain approval and user signoff. Maintain the requirements documentation created and map it to specific delivery releases and schedules.


Prepare use cases, process models, and activity diagrams to support a project and coordinate efforts with business process activities when needed. Verify with user representatives that use cases and process models accurately portray specific business processes.


Collaborate with staff and user representatives to verify that all user requirements are accommodated. Participate in user/stakeholder review of program/project artifacts and obtain approval and signoff.


Trace acceptance criteria to business and functional requirements and support the development of test plans.


Provide input to program/project managers on schedules and program/project plans with particular emphasis on analysis-related activities.


Collect and document detailed descriptions and specifications of user needs, business rules, functionality, and steps required to develop or modify business solutions.


Promote and maintain effective client and stakeholder relationships. Work with clients and stakeholders to understand and facilitate requirement changes including changes in scope.


Translate business requirements into definitions and solutions. Identify problems, research alternatives, prepare presentations, recommend, and assist BPA management with implementing solutions.


Collaborate with developers and subject matter experts to establish the technical vision and analyze potential tradeoffs between usability and performance needs; work with appropriate BPA manager / personnel to reconcile and document acceptable "tradeoffs".


Design/draft templates and tools to support the project management methodology, including creating, recommending, and utilizing tools (such as MS Project, Visio, Power Point, SharePoint, etc.) to assist Project Managers (PMs) in tracking and reporting project progress / status, project milestones, and deliverables, as well as metrics reporting.


Draft and recommend key project deliverable documents including requirements, process diagrams, workflow maps, project plans, and change management plans.


Develop/draft approximate documentation to validate repeatability of processes, to facilitate training of new analytical tools, and to support business continuity, and knowledge transfer.


Take a proactive stance on project risk management:


Anticipate and identify potential areas of risk and obtain guidance from appropriate BPA manager, Contracting Officer's Representative (COR), or Contracting Officer (CO).


Track, monitor, and facilitate resolution of issues and risks identified within the projects, as well as compliance related dependencies.


Maintain issue, risk, and/or action logs.


Develop, draft and recommend contingency plans to minimize / eliminate risks on an ongoing basis for review and approval / acceptance by appropriate BPA manager / personnel.


Communicate regularly with executive sponsors, key stakeholders, strategic partners, and BPA managers independently and in team meetings.


Work with appropriate BPA manager / personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting team positions to build consensus among stakeholders and project team members.


Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purpose


Technical Writing and analysis:


Design and develop style guidelines and standards for texts and illustrations to meet business needs.


Draft process, procedure, standards, and guidelines for BPA management approval


Conduct technical interviews to obtain knowledge for documentation.


Compile, organize and write online help files to support end-users.


Document, edit, review, organize, publish, and present information consisting of requirements, design, business processes, policy, user manuals, reference manuals, and user-based scenarios (a workflow that describes all the steps, actions, and attributes taken to accomplish a specific task).


Create, maintain and update installation instructions, training material and other technical documents.


Create use- cases, process models and activity diagrams to support a project, coordinate efforts with business process activities when needed. Verify with user representatives that use cases and process models accurately portray specific business processes.


Design/draft templates and tools to support the program and service management methodology, including creating, recommending and utilizing any tools.


Draft documents including requirements, process diagrams, workflow maps, project plans, program management, service management documents, asset management documents, and Enterprise Architecture documents.


As requested by the BPA manager, coordinate typing, duplication, and distribution of material.


Write logical instructions:


Decompose high-level information into details.


Abstract up from low-level information to develop documentation, clarify requirements and organize.


Review published materials and recommend revisions or changes in scope, format, content, and/or methods of reproduction.


Edit, standardize or make changes to material prepared by other writers or BPA staff.


Organize, refine, and recommend technical and functional concepts into a useful fashion.


Plan, facilitate and conduct working sessions to analyze and document/map current state processes and value streams, and future state processes and value streams.


Observe production, developmental, and experimental activities to recommend operating procedure(s) and detail.


Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedures and production sequence and detail.


Elicit requirements to understand complex business systems and interdependencies with the upstream and downstream systems and put these concepts into a form readable and understandable by individuals with varying backgrounds and technical/skill levels.


Organize material and complete assignments according to set standards regarding order, clarity, conciseness, style, and terminology.


Maintain records and files of work and revisions.


Select photographs, drawings, sketches, diagrams, and charts for incorporation into documentation to illustrate material.


Maintain Service Catalog and documentation library for Policy, process, and procedures.


Collect and develop detailed descriptions and specifications of user needs, business rules, functionality and steps required to develop or modify processes and procedures.


Collect and interpret background information, technical input, options and recommendations that will enable Service, Asset, and Enterprise Architecture program management development and enhancements.


Communicate complex technical information with a wide variety of technical and business experts in both individual and in-group settings.


Confer with customers and Subject Matter Experts (SME) to establish technical specifications and recommend materials to be developed.


Perform analytical tasks related to current and future operational and business capabilities including requirements definition, validation, maintenance and supporting documentation (i.e. process flows, user stories, use cases) and related testing.


REQUIREMENTS


Education & Corresponding Experience (required on matrix)


A degree in Business Administration, Business Management, Accounting, Computer Science (or a closely related field) is preferred.


8 years of experience is required with an applicable bachelor's degree.


10 years of experience is required with an applicable associate degree.


12 years of experience is required without a degree or applicable degree.


Experience should include direct work experience as a business analyst, business system analyst, strategic business partner or equivalent. Business analysis experience should be progressively more technical in nature.


Required Technical Skills & Experience (required on matrix)


5 years of experience applying methodology to process improvement and optimization efforts across multiple business units within a defined enterprise.


Experience with large-scale organizational change efforts.


Technical interview skills sufficient to facilitate group process design/requirements gathering sessions in a business environment.


Visio flowcharts sufficient to: create complex flow charts and process maps that represent current and future state processes. The use of Visio should be based on industry best practices and use swim lanes or SIPOC (Supplier Input Process Output Customer) methodologies.


Intermediate proficiency in Excel and SharePoint.


Preferred Skills & Experience (optional on matrix)


Demonstrated experience with project and change management approaches, tools, and phases.


Experience with the Prosci methodology for Change Management.


Experience working in a Project Management Office.


Additional Requirements (not required on matrix)
Valid U.S. Driver's License is required.

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